Your Safety is Our Priority.
When you buy online, two questions matter most: is the seller genuine, and will what arrives match the listing? Here is how Troverve addresses each one so you can shop on Nepal's online shopping app with confidence.
Identity Verification
Every seller on Troverve undergoes a strict ID verification process. We ensure you are dealing with real people, not bots or scammers. Look for the blue tick on seller profiles.
Secure Escrow
Your money is held safely in our escrow system until you confirm delivery. The seller only gets paid once you receive your item as described.
Community Standards
We have zero tolerance for harassment, hate speech, or counterfeit goods. Our team monitors content 24/7 to maintain a positive and safe environment.
Buyer Protection
Received an item that doesn't match the video? Our dispute resolution team is here to help you get a full refund if things go wrong.
Data Privacy
Your personal data is encrypted and protected. We never sell your information to third parties. You control what you share on your profile.
In-Person Safety
Prefer to meet up? We recommend meeting in public places during daylight hours. Use our in-app chat to coordinate without sharing your phone number.
Need to report an issue?
If you encounter suspicious activity on Nepal's online shopping app, our support team is available 24/7 to investigate and assist you.