You receive payment once the buyer confirms delivery — or automatically after 48 hours if they don't take action. Payouts land in your Troverve wallet first, then you can transfer to your bank.
Payment timeline overview
Troverve holds all buyer payments in escrow until delivery is confirmed. This protects both parties. Once funds are released from escrow, they appear in your Troverve seller wallet within minutes.
What triggers escrow release?
- check_circleBuyer confirms receipt: The fastest route — funds release instantly when the buyer taps 'Confirm Receipt'.
- check_circleAuto-release: If the buyer doesn't act within 48 hours of the courier marking the item as Delivered, funds are automatically released.
- check_circleDispute resolved in your favour: If a dispute is raised but resolved in your favour, funds are released within 24 hours of the decision.
Wallet vs. bank payout
Funds first land in your Troverve Wallet. From there you can spend them on Troverve purchases (zero fee) or withdraw to your eSewa, Khalti, or bank account.
- check_circleeSewa / Khalti withdrawal: Usually instant, up to 2 hours during peak times.
- check_circleBank transfer: 1–2 business days. A small transfer fee of NPR 25 applies per withdrawal.
- check_circleMinimum withdrawal: NPR 500 to eSewa/Khalti; NPR 1,000 to bank accounts.
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