Once a refund is approved, you can track its progress in real time from the Payments tab of your Troverve account.
How to check your refund status
- •Go to the Payments tab in the bottom navigation.
- •Tap 'Refunds' to see all active and past refund requests.
- •Select the refund you want to check — you'll see its current status and estimated completion date.
- •You'll also receive push notifications and an email update when the status changes.
What each refund status means
- check_circleUnder Review:Troverve is investigating your dispute. Expect a response within 24 hours.
- check_circleApproved:Your refund has been approved and is being processed by our payments team.
- check_circleRefund Initiated:The refund has been sent. Timeline depends on your payment method.
- check_circleCompleted:The refund has reached your eSewa, Khalti, or bank account.
- check_circleDeclined:Your dispute was reviewed and not approved. You can appeal by contacting support.
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